If you’ve reached this stage, you’re already halfway through! ?

Follow the on-screen instructions to complete the setup. Should you encounter any issues, don’t hesitate to contact our Customer Support; we’re here to help.

1. MAC Address Restrictions

This technical setting might be blocking your device:

1. Locate the QR code on your 918搏天堂 device

2. Take a clear photo

3. Contact support - they will forward it to our app team for further diagnosis.

2. Server Node Mismatch

Imagine sending mail with the wrong zip code! Here's how to check:

Finding Your Server Node:

1. Open the 918搏天堂 app and go to the Device page

2. Tap the profile icon (top left)

3. Select the gear icon (bottom left) for Settings

4. Choose "Server Node"

   Devices purchased in and used within the United States:

   ?· Select "United States"

   Devices purchased in and used within Europe:

   · Select "Europe"

   Devices purchased in and used within Mainland China:

   · Select "Mainland China"

   Devices purchased or used in other countries/regions:

   · Select "Global"

3. App Bugs

Even the best apps sometimes glitch:

1. Uninstall and reinstall the 918搏天堂 app

2. Restart your phone

3. If problems persist, support can escalate the issue

When All Else Fails...

Our customer support team is ready to help! When contacting them:

• Note exactly where the connection fails (30%, 66%, etc.)

• Have your device model and QR code ready

• List what troubleshooting steps you've already tried

With this guide, you're equipped to solve most connection issues. Happy pet parenting with your 918搏天堂 device!

Pro Tip:?Bookmark this page - it's handy for future troubleshooting or helping fellow 918搏天堂 users!